FAQ

Our Customer Service are here to help you in any way we can. Feel free to contact our customer service 24/7. Before you do so, please take a look at our FAQ (Frequently Asked Questions) listed below. You might find the answer you are looking for.

     

Do you offer Free Shipping?

 

Yes, at the moment we offer Free world wide shipping.

     

When can I expect my order?

 

You can always follow the process of your order step by step 24/7 in Your Account. Please note that weaving, handling and quality check takes approx. 6-9 working days, then we ship your order.

Typically you can expect to receive your order within approx. 21 working days.

     

What kind of Warranty do you offer?

 

Lifetime! We have more than 30 years of experience with our quality name tapes and we have not yet had any complaints we could not solve. So our name tapes come with a Lifetime Warranty.

     

What if I'm not happy with my new name tapes?

 

We believe in satisfied customers. Please take advantage of our 60 days Product Satisfaction Guarantee by logging into your Your Account and fill out our RMA.

     

What if I have misspelled - can I take advantage of your Product Satisfaction Guarantee?

 

Sorry, that's not covered by our Product Satisfaction Guarantee. But no need to stress. Please contact us and we will be happy to help you.

   

Is it secure to pay online on your site?


 

All payment transactions are made through either HSBC or PayPal secure gateway servers. We do NOT store your credit card details!

     

What types of payment do you accept?

 

We accept major credit cards like Visa, MasterCard, Switch, Solo and through PayPal you can choose from even more local credit cards and payment methods.

Please note that you do not need to have or create a PayPal account.

   

What is Oeko-Tex® Standard 100?

 

The OEKO-TEX® Standard 100 is a globally certification system for textile raw materials, intermediate and end products at all stages of production. Its target is to ensure products are free of harmful substances. All our name tapes are made of 100% Pure Egyptian Cotton that is Oeko-Tex® Standard 100 certified. Learn more about OEKO-TEX® Standard 100. (external link).

     

What kind of Cotton do you use?

 

All our woven labels are produced using only the finest Pure Egyptian Cotton (Extra long staple cotton). The same goes for our numbered labels, initial labels and size labels. Learn more about our Super Quality and all the great advantages.

     

Where can I view your Terms & Conditions?

 

Our Terms & Conditions are quite simple and we will ask you to accept them at checkout.

     

Where are your products produced?

 

All our name tapes, labels and other products are produced in Europe (EU). 

     

How can I contact you?

 

You can get in touch with us 24/7 by email or connect with us on facebook or twitter.

     

Do you offer phone odering or support? 

 

Unfortunately, at this time we do not offer phone ordering or support. However, we are lightning fast at answering emails! If there are any questions or problems placing your order, please email us.